Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2024/50 dated 21st May 2024
Dear Client, For any general queries or in case of any grievance/ complaint, you may contact us via email hemangm78@yahoo.com or call us on 9967014042.
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.sebi.gov.inor you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/
Below is the Investor Grievance Redressal/ Escalation Matrix in Accordance with BSE Notice no. 20241209-41 issued on December 9, 2024
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Details of designation
|
Contact Person Name
|
Address where the physical address location
|
Contact No.
|
Email-ID
|
Working hours when complainant can call
|
|---|---|---|---|---|---|
|
Customer Care
|
Hemang Mehta
|
A604 Mahalaxmi Aparttments, Rajkamal Studio Compound, Rajkamal Lane, Parel, Mumbai, Maharashtra - 400012 |
9967014042
|
Hemangm78@yahoo.com
|
10:30 AM - 6:30 PM
|
|
Head of Customer Care
|
Sayali Pawar
|
9967014042
|
Hemangm78@yahoo.com
|
10:30 AM - 6:30 PM
|
|
|
Compliance Officer
|
Preet Shah
|
9967014042
|
Hemangm78@yahoo.com
|
10:30 AM - 6:30 PM
|
|
|
CEO
|
Deepak Bakliwal
|
9967014042
|
Hemangm78@yahoo.com
|
10:30 AM - 6:30 PM
|
Disposal of complaints
Data for the month ending – August 2025
|
Received From
|
Pending- at the end of last month
|
Received
|
Resolved*
|
Total Pending#
|
Pending > 3M
|
Avg. resolution time^
|
|---|---|---|---|---|---|---|
|
Directly from Investors
|
o
|
o
|
o
|
o
|
o
|
o
|
|
SEBI (SCORES)
|
o
|
o
|
o
|
o
|
o
|
o
|
|
Other Sources (if any)
|
o
|
o
|
o
|
o
|
o
|
o
|
|
Grand Total
|
o
|
o
|
o
|
o
|
o
|
o
|
Trend of monthly disposal of complaints
|
Month
|
Carried forward from previous month
|
Received
|
Resolved*
|
Pending#
|
|---|---|---|---|---|
|
September-2024
|
o
|
o
|
o
|
o
|
|
October-2024
|
o
|
o
|
o
|
o
|
|
November-2024
|
o
|
o
|
o
|
o
|
|
December-2024
|
o
|
o
|
o
|
o
|
|
January-2025
|
o
|
o
|
o
|
o
|
|
February-2025
|
o
|
o
|
o
|
o
|
|
March-2025
|
o
|
o
|
o
|
o
|
|
April-2025
|
o
|
o
|
o
|
o
|
|
May-2025
|
o
|
o
|
o
|
o
|
|
June-2025
|
o
|
o
|
o
|
o
|
|
July-2025
|
o
|
o
|
o
|
o
|
|
August-2025
|
o
|
o
|
o
|
o
|
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
|
Year
|
Carried forward from previous month
|
Received
|
Resolved*
|
Pending
|
|---|---|---|---|---|
|
2015-16
|
o
|
o
|
o
|
o
|
|
2016-17
|
o
|
o
|
o
|
o
|
|
2017-18
|
o
|
o
|
o
|
o
|
|
2018-19
|
o
|
o
|
o
|
o
|
|
2019-20
|
o
|
o
|
o
|
o
|
|
2020-21
|
o
|
o
|
o
|
o
|
|
2021-22
|
o
|
o
|
o
|
o
|
|
2022-23
|
o
|
o
|
o
|
o
|
|
2023-24
|
o
|
o
|
o
|
o
|
|
2024-25
|
o
|
o
|
o
|
o
|
|
Grand Total
|
o
|
o
|
o
|
o
|
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
Annual Compliance Audit Report Status
|
Sr. no
|
Financial Year
|
Compliance Audit Status
|
Remarks, If any
|
|---|---|---|---|
|
1
|
FY 2020-21
|
Conducted
|
No adverse observations
|
|
2
|
FY 2022-23
|
Conducted
|
No adverse observations
|
|
3
|
FY 2023-24
|
Conducted
|
No adverse observations
|
|
4
|
FY 2024-25
|
Conducted
|
No adverse observations
|